Years of
Experience
Shyam Sharma
VP & Head - Central and Branch Operations
The key skills that have helped me succeed are leadership, process transformation, operations management, and strategic thinking. Over the years, working in different roles across the banking and NBFC sectors has allowed me to refine these skills. My Six Sigma Green Belt certification helped me understand process efficiencies, while hands-on experience in credit operations, customer service, and governance has strengthened my decision-making abilities.Tough times are inevitable, but I have always focused on staying resilient and solution-oriented. I analyze challenges objectively, break them down into manageable steps, and take decisive action. I have learned that adaptability, patience, and maintaining a positive outlook are crucial. Overcoming difficult situations has taught me that perseverance and teamwork can turn obstacles into opportunities.Throughout my career, I have contributed by optimizing operations, improving efficiency, and implementing digital transformation strategies that enhance customer experience. As a leader, I have mentored teams, helping individuals grow in their careers. Beyond work, I strive to create a positive impact by driving process improvements that make banking services more accessible and customer-friendly.One major milestone was when I took on the role of Vice President of Operations at Poonawalla Fincorp. This position gave me the opportunity to lead large-scale process transformations and operational strategies. Another key moment was successfully managing zonal operations at Aditya Birla Finance Limited, where I was responsible for profit center management and operational efficiency across North India. These roles reaffirmed my ability to drive change and deliver impactful results.To me, success is about creating meaningful impact—whether in business operations, team growth, or customer satisfaction. It’s not just about personal achievements but also about contributing to the organization’s success and making financial services more efficient. My goals include continuous learning, staying ahead in digital operations, and mentoring future leaders in the industry. I aim to keep driving innovation and efficiency in financial operations while fostering a strong leadership culture.
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VP & Head - Central and Branch Operations
The key skills that have helped me succeed are leadership, process transformation, operations management, and strategic thinking. Over the years, working in different roles across the banking and NBFC sectors has allowed me to refine these skills. My Six Sigma Green Belt certification helped me understand process efficiencies, while hands-on experience in credit operations, customer service, and governance has strengthened my decision-making abilities.
Tough times are inevitable, but I have always focused on staying resilient and solution-oriented. I analyze challenges objectively, break them down into manageable steps, and take decisive action. I have learned that adaptability, patience, and maintaining a positive outlook are crucial. Overcoming difficult situations has taught me that perseverance and teamwork can turn obstacles into opportunities.
Throughout my career, I have contributed by optimizing operations, improving efficiency, and implementing digital transformation strategies that enhance customer experience. As a leader, I have mentored teams, helping individuals grow in their careers. Beyond work, I strive to create a positive impact by driving process improvements that make banking services more accessible and customer-friendly.
One major milestone was when I took on the role of Vice President of Operations at Poonawalla Fincorp. This position gave me the opportunity to lead large-scale process transformations and operational strategies. Another key moment was successfully managing zonal operations at Aditya Birla Finance Limited, where I was responsible for profit center management and operational efficiency across North India. These roles reaffirmed my ability to drive change and deliver impactful results.
To me, success is about creating meaningful impact—whether in business operations, team growth, or customer satisfaction. It’s not just about personal achievements but also about contributing to the organization’s success and making financial services more efficient. My goals include continuous learning, staying ahead in digital operations, and mentoring future leaders in the industry. I aim to keep driving innovation and efficiency in financial operations while fostering a strong leadership culture.